Privacy Policy

Introduction

Shark Clicks (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sharkclicks.com, use our services, or interact with our support and communication channels.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:
1.1 Personal Information You Provide
  • Personal Data: Information that can identify you, such as your name, email address, phone number, and other contact details.
1.2 Automatically Collected Information
  • Usage Data: Information about your interaction with our website, such as IP address, browser type, access times, and pages viewed.
1.3 Payment Information

For payment integration services, we may process:

  • Transaction data
  • Payment gateway logs

Important: We do not store credit card numbers. All payments are processed securely through third-party PCI-DSS–compliant providers (e.g., Amazon Payment Services, Shoola, Madaa, etc.).

1.4 Data Collected Through APIs

For clients using:

  • WhatsApp Business API
  • CRM, ERP, or e-commerce integrations
  • Mobile app backend services
  • Hosting services

We may collect logs and metadata required for service functionality and security.

2. How We Use Your Information

We use your information to:
  • Provide, operate, and improve our digital services
  • Process payments and subscriptions
  • Develop mobile apps, websites, and software solutions
  • Maintain hosting environments
  • Enable WhatsApp Business API communication
  • Respond to inquiries and provide customer support
  • Send operational updates, service alerts, or legal notices
  • Improve user experience and website performance
  • Detect and prevent fraud, abuse, or security threats

3. Legal Basis for Processing
(Applicable for GDPR Regions)

We may process data under the following legal bases:
  • Consent
  • Contractual necessity
  • Legitimate interest
  • Legal obligation

4. Sharing and Disclosure of Information

We may share information with:
4.1 Trusted Service Providers

Including:

  • Hosting providers (AWS, local data centers, Cloudflare)
  • Payment processors
  • WhatsApp BSP partners
  • CRM/ERP integration tools
  • Analytics services

All third-party providers adhere to strict confidentiality obligations.

4.2 Legal Compliance

We may disclose data if required by:

  • Law
  • Court order
  • Government request
4.3 Business Transfers
If Shark Clicks is merged, acquired, or undergoes restructuring, user information may be transferred accordingly.

5. Cookies & Tracking Technologies

We use cookies to:
  • Improve website navigation
  • Analyze traffic
  • Store language preferences
  • Enhance security
  • Personalize content

You may disable cookies in your browser settings, but some functions may not work properly.

6. Data Retention

We store personal data only as long as required for:
  • Service delivery
  • Legal obligations
  • Accounting and auditing
  • Security and fraud prevention

7. Data Security

We implement advanced security measures including:
  • SSL encryption
  • Server firewalls
  • Cloudflare CDN security
  • PCI-DSS payment standards
  • Secure coding practices
  • Regular system audits

However, no system is 100% secure. We cannot guarantee absolute protection.

8. Your Data Protection Rights

Depending on your region, you may have rights to:
  • Access your data
  • Correct inaccurate information
  • Delete your data
  • Request data portability
  • Withdraw consent
  • Object to processing

To request any of these rights, contact:
📧 [email protected]

9. Third-Party Links

Our website may link to third-party platforms (e.g., payment gateways, WhatsApp, CRM systems). We are not responsible for their privacy practices.

10. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For privacy-related questions:
📧 [email protected]
🌐 sharkclicks.com