Exchange & Refund Policy

Introduction

At Shark Clicks, we are committed to delivering high-quality digital and software services tailored to our clients’ needs. This policy outlines the terms and conditions related to service exchanges, cancellations, and refunds.

1. Nature of Our Services

Shark Clicks provides digital services including, but not limited to:
  • Website design and development
  • Mobile application development
  • Payment gateway integrations
  • Hosting and cloud solutions
  • E-commerce solutions
  • ERP and CRM systems
  • WhatsApp Business API services
  • Technical consulting

Due to the digital and customized nature of these services, refund and exchange policies may differ from those applicable to physical products.

2. Refund Policy

In general, payments are non-refundable once the service has started or the subscription has been activated.

This is because

  • Services are developed or configured specifically for each client
  • Technical and development resources are allocated once a project begins
  • Digital services may be activated immediately after payment

However, refund requests may be considered in the following cases:

  • A technical issue from our side prevents the service from being delivered as agreed
  • The agreed service cannot be completed due to technical limitations
  • Duplicate payments or accidental charges

All refund requests are reviewed individually by our team.

3. Service Exchange or Modification

If a client wishes to modify or exchange a service:

  • Requests must be submitted before the project execution begins
  • Service scope adjustments can be made upon mutual agreement
  • Price differences may apply depending on the new service requested

4. Subscription Cancellation

For subscription-based services such as:

  • Hosting services
  • Messaging platforms (e.g., WhatsApp Business API)
  • SaaS platforms

Clients may request cancellation before the next billing cycle.

Please note:

  • The subscription will remain active until the end of the current billing period
  • Refunds are not issued for unused portions of a billing cycle

5. Refund Request Process

To submit a refund or service review request, please contact us at:
📧 info@sharkclicks.com

Your request should include:

  • Client name
  • Invoice or order number
  • Description of the issue
  • Reason for the refund request

Requests are typically reviewed within 3–7 business days.

6. Policy Updates

Shark Clicks reserves the right to modify or update this Exchange & Refund Policy at any time.

7. Contact Information

If you have any questions regarding this policy, please contact us:

📧 info@sharkclicks.com
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