Suez Canal Bank
Overview
Our team worked with Suez Canal Bank SCB – Suez Canal Bank on the most important digital project to develop all of its electronic banking channels, as well as online and mobile banking services. Our goal was to provide the best, easy and secure banking experience for customers, individuals, and companies through a modern digital infrastructure that supports transactions around the clock. We also focused on improving the user experience by designing clear and easy interactive interfaces that meet all customer needs across different segments and categories. Therefore, we enhanced security standards to ensure data protection and execute all operations with the highest level of trust and security. The project also included developing integrated and advanced systems to efficiently connect digital channels with the bank’s internal systems. In addition, we worked on improving performance speed and reducing transaction processing time to ensure the best effective and flexible banking experience. These improvements helped support the bank’s digital transformation strategy and enhance its competitiveness in the banking market.
Our Role
- We worked on designing the user interface and user experience for all internet banking services and the banking application.
- We worked on providing electronic payment services and payment gateways such as Fawry, Aman, Masary, Valu, and payment via Apple Pay, and integration with the National Bank of Egypt’s electronic payment gateway through Visa and MasterCard, the Commercial International Bank, Paymob for electronic payments, Kashier for electronic payments, Amazon Payment Services, PayTabs for payments, payment via Meeza card, payment via e-wallet, or payment via Vodafone Cash.
- We developed digital platforms Web + Mobile to support all operations such as money transfers, loans, viewing accounts and certificates, and card management.
- We built a security system including integration with Security Token to ensure the most reliable transactions.
- We delivered the SCB E-Wallet service, an electronic wallet that allows sending money, paying bills, and making purchases via mobile phone.
- We designed and developed the SCB Business Online platform for companies to manage all accounts, transfers, time deposits, and government payments.
- We integrated a Donations system enabling users to donate electronically through the application.
- We conducted security and performance testing to ensure the stability of the digital platforms.
The challenge
Our main challenge was ensuring that digital channels were fully integrated and secure with full support for highly sensitive transactions such as payments and loans. We also faced the necessity of designing a simple and easy user experience even for users who are not experienced in digital banking. It was also important for us to provide a reliable digital wallet that facilitates daily payments for customers in a secure and simple way.
Our Approach
We began our implementation steps with discussions with the SCB team to define digital needs and operational priorities. Then, we created User Flows for all core banking operations such as transfers, account management, and login. We designed user interfaces to be practical, simple, and easy, with a strong focus on security and accessibility during development. We used a technical infrastructure that supports large-scale digital transactions and worked on integrating the Token security system and the electronic wallet. After that, we conducted multiple performance and security tests to ensure the platform operates smoothly and can handle intensive usage before the official launch.
Customer Journey
Initially, we collaborated with SCB leadership to understand their digital vision and future banking direction. We reviewed design prototypes with them, and they participated in usability testing before, during, and after development. The new digital channels such as internet banking and the electronic wallet SCB Wallet helped customers carry out their transactions in the easiest, fastest, and most secure ways, whether individuals or companies, which enhanced the overall digital banking experience and increased engagement with modern services.
